Account Opening

A reference to statuses you will encounter on the Dashboard

Final Status

StatusSubstatusDescriptionOCBCBNC
When account is opened successfullycoverage availablecoverage available
DUPLICATEDWhen account opening application is declined by bank due to existing usercoverage availablecoverage available
GOVT_ID_REJECTEDAccount opening application declined by bank for not passing GOVT_ID checkscoverage available
AML_REJECTEDAccount opening application declined by bank for not passing AML checkscoverage available
TNC_REJECTEDAccount opening application declined by bank for not passing TNC checkscoverage available
KYC_REJECTEDAccount opening application declined by bank for not passing KYC verificationcoverage availablecoverage available
When bank returns negative response and cannot be continuedcoverage availablecoverage available
When user cancels the account opening processcoverage availablecoverage available
When user ignore the account opening process (only in Sandbox)coverage availablecoverage available

Transitional Statuses

StatusSubstatusDescriptionOCBCBNC
SELECT_BANKWhen user is to select bankcoverage availablecoverage available
CONSENTWhen user is to continue consentcoverage availablecoverage available
BASIC_INFOWhen user is to fill the Basic Info formcoverage available
AWAITING_SMS_TFAWhen user is to fill TFA from SMScoverage available
AWAITING_REQUEST_SMS_TFAWhen user is to fill request new SMS TFA codecoverage available
AWAITING_EMAIL_TFAWhen user is to fill TFA from Emailcoverage available
AWAITING_REQUEST_EMAIL_TFAWhen user is to fill request new EMAIL TFA codecoverage available
ADDITIONAL_INFOWhen user is to fill the Additional Info formcoverage available
ID_ADDRESSWhen user is to fill the ID Address formcoverage available
CURRENT_ADDRESSWhen user is to fill the Current Address formcoverage available
WORK_INFOWhen user is to fill the Work Info formcoverage available
WORK_ADDRESSWhen user is to fill the Work Address formcoverage available
FINANCIAL_INFOWhen user is to fill the Financial Info formcoverage available
AWAITING_KYC_STARTWhen user is to perform V-KYCcoverage available
AWAITING_KYC_PROCESSWhen user V-KYC is ongoingcoverage available
KYC_PENDINGWhen user is to visit Branch for Face to Face KYCcoverage available
KYC_PENDING_EMAILWhen user is to visit submit additional document via email to bankcoverage available
KYC_RETRYWhen user is to retry V-KYCcoverage available
BANK_VIEW_INPROGRESSWhen user is to complete form in bank webviewcoverage available
DUPLICATION_CHECKSWhen bank performs duplication checkcoverage available
GOVT_ID_CHECKSWhen bank performs Dukcapil / Govt ID checkcoverage available
AML_CHECKSWhen bank performs AML checkcoverage available
TNC_CHECKSWhen bank performs TNC checkcoverage available
KYC_PROCESSINGWhen bank performs verification after V-KYCcoverage availablecoverage available