eWallet

Message	Description	Response Time
Unknown occurrence	Reach out to our team at [email protected] for resolution	NA
The retrieval flow has not been triggered	The request for data retrieval is received but it has not begun	NA
The requested statement couldn’t be retrieved	The retrieval flow has failed due to several reasons such as bank unavailability	5 minutes
The requested data has been successfully retrieved	Brankas has completed the retrieval flow and data is ready to be viewed	1 minute from user login
The request process is complete	Brankas has received the request to initiate a retrieval flow for a user	5 seconds
The request was canceled	The retrieval flow was canceled by the user	5 seconds
The request was inactivated while waiting for user input	The user did not complete the retrieval flow. An example would be when users did not receive the OTP	5 minutes
The data has been purged from Brankas system	Brankas has purged the data requested	1 minute
Indicates at least one or more transactions available for a statement	During a standard retrieval flow, this is the first callback expected to indicate the availability of a bank account statement only. Any additional statement information is still being processed	15 seconds from user login